ALL THE BORING TERMS AND CONDITIONS STUFF
Pricing: All prices are as current as possible at the time of printing. They are subject to change without prior notification. We do our best to make these changes as few as possible. All prices are in ZAR unless otherwise noted at checkout.
Order Cancellation: If you would like to cancel your order, please contact us as soon as possible at +27 72 728 4338. We will do our best to accommodate your request as long as your order has not yet been shipped. We reserve the right to cancel an order for any reason.
Security Policy: Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, phone number and address. This protects your information from being read over the internet.
Payment Methods: We accept Visa, Mastercard and EFT.
C.O.D. Orders: We no longer accept COD as a form of payment. We apologize for any inconvenience this may cause. We are still accepting Visa, Mastercard and EFT.
Shipping Policy: So here the deal. We try to be as accommodating as possible when it comes to delivery costs, however there are some items that we simply have to charge delivery for. As for the rest of the stuff on here, yup… you guessed it, no delivery charges on them. You’re welcome.
WHAT WE CHARGE DELIVERY ON
- All Rock Krawler stuff (coz they are big and bulky).
- Big Brake Kits (also not the smallest).
- All shocks (again, just awkward boxes and stuff).
Those are some of our bulkiest stuff and as mentioned, we have to add a small fee on some. As a general rule of thumb, if the item you added to the cart doesn’t show a deliver cost, you’re safe knowing that we won’t charge delivery.
Backorders: In the event that an ordered item is temporarily out of stock, it will be placed on backorder. All backorders are shipped when our stock is replenished. Backorders are billed to you when they are shipped and not before, unless you have instructed us otherwise.
Missing Parts: We must be contacted concerning any missing item within 72 hours of delivery.
Damaged Parts: Keep your original box and packing. Report the damage to the freight carrier within 3 days of receipt and obtain a damage claim number. The carrier will in turn contact JWStuff. If you need our assistance during this process, please phone us at +27 72 728 4338.
60 Day Customer Satisfaction Guarantee!
- Items purchased may be returned within sixty days of purchase for any reason
- Items must be unused and in resellable condition
- All returns must be accompanied by the original invoice and return authorization
- Special order items are non-returnable
- No restocking fee will apply
If an item needs to be returned, it must be done so within 60 days of the invoice date along with a copy of the original invoice and a return authorization number.
All new products are guaranteed against defects in workmanship and material. Liability to JWStuff is limited to the replacement of the defective part.
Once your returned product arrives at our office, we will process your exchange or refund within 5 business days.
Returns may not be painted, stripped, used, cut, or altered in any way and must be returned in the original package.
No returns will be accepted without a return authorization number. Returns sent c.o.d or freight collect will not be accepted. No returns on special order or non stock items.
Measurements and Specifications: These are provided to us from the individual manufacturers. We provide this information to you as a service only. JWStuff is not responsible for any variances between the measurements and specifications listed in our catalog and the actual part.
Disclaimer: This site and all contents of the site are provided on an “As Is” basis without warranties of any kind, either expressed or implied, including without limitation warranties of title. You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that JWStuff shall not be liable for any damages of any kind related to your use of the site.
Thank You and we look forward to doing business with you!